Service Operations Manager

For over 140 years our products have helped ensure the safe, reliable operations of key industries.  With a passion for precision and partnership, Celeros Flow Technology continues this heritage of high performance and dependability, providing mission critical, sustainable flow control solutions for our customers around the globe.

Celeros Flow Technology is looking for individuals with a voice and a vision.  We embrace change, diversity and promote new ways of looking at old ideas.  We seek talented professionals to join our world-class team of innovators in a global, collaborative & multi-cultural environment, where you will be challenged, supported, and inspired to be extraordinary.

GENERAL SUMMARY

The Techical Support Engineer plays a pivotal role in bridging commercial strategy with technical field expertise for Celeros Flow Technology’s products. This role supports both Original Equipment (OE) and Aftermarket business globally, ensuring customer satisfaction, market growth, and technical excellence. The position involves product support, sales enablement, field service, and customer relationship management. 

This position will provide specialist technical and craft knowledge of Closure & Signaller  products for OE and field service support at Celeros FT GD Engineering and customer sites located both in the UK and globally. This support will also include travel to offshore and remote installations.

Responsibility would include all aspects of product & field service and support, from supporting aftermarket technical enquiries, plant installation and commissioning through to fault finding, repair / upgrade scopes and operator training. Client interaction and the assistance in RCA processes can be expected.

Principal Duties and Responsibilities

• Deliver remote and on-site technical support for commissioning, maintenance and engineering on the range of Celeros and non-Celeros Closure and Signaler products.
• Act as SME for OE closure and signaller products.
• Support RCA in collaboration with Service / Aftermarket and OE Engineering Teams.
• Travel to customer sites and offices including UK and overseas; onshore & offshore installations is an essential aspect.
• Execute the site support aspects of Closure Maintenance Best Practice in conjunction with Service / Aftermarket and OE Engineering Teams, and as per acceptable and practiced Industry standards, to retain and grow Closure Services & Aftermarket.
• Work with the Commercial team to gather market intelligence and assist in assessing market opportunities and supporting the strategy to target and grow aftermarket.
• Close Collaboration with Commercial,  Service / Aftermarket & Engineering teams to address client enquiries and technical requests.
• Develop and maintain strong customer relationships, provide product training for customer, distributor and internal teams on product use, repair and maintenance.
• Ensure compliance with and drive continuous improvement in line with Celeros EH&S requirements.
• Responsible for the adherence to all company, corporate, local, client specific safety and environmental policies and regulations.

Knowledge, Skills and Abilities

• Background in either field service or workshop service of current OE &  legacy range of Celeros FT GD Engineering products & associated equipment.
• Ability to work at site alone or as part of a team.
• Be prepared to work away from home as and when required.
• Have an understanding and working experience in health & safety procedures and be able to complete and work to written risk assessments.
• Review of site reports and compilation of continuation reports for site activities.
• Compile method statements and SOPs.
• Must have a “can do” approach and a strong awareness of what is needed to make things happen when under pressure.
• Meticulous work ethic and strong team player.
• Results oriented and customer focused.
• Good general PC skills and knowledge of computer system and software packages including Microsoft Word, Excel, TEAMS, SAP CRM & CONCUR.
• Full UK driving license.

Education and Experience

• Time served mechanical engineering apprenticeship / HNC Engineering.
• Min 5 years’ experience in the oil & gas industry.
• Previous knowledge and experience of closure & signaler products.
• BOSIET & OEUK Medical
• PCN / ASNT NDT Level II (MPI & DPI) preferred.

You must have valid right to work in the UK to apply for this role.

BENEFITS

• Competitive salary
• Opportunities to develop
• Bonus
• 33 days holiday (inclusive of bank holidays)
• Holiday buy and sell
• Pension
• Life Cover
• Employee Assistance Program
• Digital Benefits; Health, Wealth & Lifestyle

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Required daily to stand, sit, walk, talk, hear, and see (specific close vision abilities are required to perform computer work)
• Required occasionally to stoop, kneel, crouch and crawl
• Required daily to use hands and fingers and arms to reach (to operate a computer and telephone)
• Required occasionally to lift and/or move objects that are light to moderate
• Required occasionally to travel (usually by air or road so may be required to sit for extended periods)

WORKING CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work with moderate noise (i.e. business office with computers, phone, and printers, etc.)
• Ability to work in an open planned office / individual office
• Ability to sit at a computer terminal for extended periods
• Ability to sit in a car or on a plane for extended periods

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

CELEROS FLOW TECHNOLOGY VALUES

All Celeros divisions are committed to the effective use of the Celeros Values.  It is important that all employees understand and utilize these values when performing the duties of his/her position.

INTEGRITY:  We work safely and respect our employees, business partners & environment. We always lead by example.

SPEED:  In our mission to bring mission-critical flow control equipment to the world, energy in our actions & urgency.

ACCOUNTABILITY:  We stand behind our actions and deliver on our promises.

PARTNERSHIP:  We collaborate across our teams & our customers to win together. We rely on each other to deliver the best outcome & celebrate successes.

EXCELLENCE:  We are passionate about being the best at engineering, manufacturing & maintaining mission-critical equipment.  We seek quality & community improvement in every interaction.

QUALITY

Quality encompasses all aspects of Celeros’ business, and every employee shares the responsibility to prevent the occurrence of any nonconformity relating to product, process and the quality system.  All employees have an obligation to identify and record any such nonconformity, and through designed channels, initiate and recommend solutions.

CELEROS Flow Technology is an equal opportunity employer.