Sales Support Specialist

Req ID:  63473
Location: 

Jaipur, IN, 302020

Date:  Jul 3, 2024

Dollinger Filtration Pvt. Ltd. located at Jaipur, India is owned company of Cleanova, which is purely filtration company having renowned brands like Dollinger, Vokes, Plenty and Airpel. Globally Cleanova has four manufacturing locations which are India, Ireland, UK & USA. Earlier Dollinger was part of Celeros Flow Technology and separated in October’23.

The company fully concentrates on serving key market sectors where its solutions will have maximum traction. These are - Oil & Gas, Power, Chemical Processing, Petrochemicals, metals & mining and various other industries.

 

The Sales Support Specialist role provides detailed technical and commercial quotation support to the Global Commercial & Tendering Organization in order to generate sales. The Sales Support Specialist is responsible for the application and quotation of Cleanova products in response to customer and/ or representative inquiries, in accordance with established company policies and practices. This position acts as an expert in solutions related to Cleanova offerings and works in close conjunction with customers and representatives to provide the best possible available solution. Acts as an interface between operational and support departments in exceeding customer's expectations.

 

Principle Duties and Responsibilities

  1. Handling all correspondence and inquiries with customer and reps regarding application of product, technical information, process and preparation of quotations and system sketches where necessary.
  2. Working closely with the appropriate resources within to proactively represent and service customers and sales channel representatives.
  3. Supporting technical presentations to customers.
  4. Assist customer and/ or representatives on all questions concerning our product specifications.
  5. Maintain records of representative's quotations and updates to all stakeholders.
  6. This position will work closely with customers on issues related to application, design, manufacturing, and quality of products in an effort to reach a prompt resolution.
  7. Handling all correspondence and inquires with customers and reps regarding Application of Product, Technical Information and Prices
  8. Preparation of quotations and system sketches where necessary.
  9. Assist customers and/or representatives on all questions concerning our product specifications.
  10. Cooperate with regional managers in regard to quotations and inquiries.
  11. Maintain proper records to permit the formation of weekly quotation forecast.
  12. Assist reps and their personnel in matters of policies and procedures.
  13. Adhering to all internal procedures related to bid preparation, proposal tracking, order hand-over packages, and internal sales forecasting tools.
  14. Technical interface with internal and external personnel
  15. Support of large installed base with responses to technical questions and installations.
  16. Understanding valve specifications and supporting design reviews
  17. Understanding of customer systems, Application in Power Plants and Industrial Plants.
  18. Ability to review critical valve application information and provide advice on solutions.
  19. Liaison between sales and other departments.
  20. Assist customer and/ or representatives on all questions concerning our product specifications.
  21. Work closely with customers on issues related to application, design, manufacturing, and quality of products in an effort to reach a prompt resolution.
  22. Cooperate with regional managers on all phases of new business development.
  23. Directly review and process all incoming customer inquiries.
  24. Support Product Development.

Knowledge, Skills and Abilities

  • Expert technical knowledge with Industrial Equipment’s,
  • A strong commercial focus.
  • Shrewd in negotiation.
  • Familiar with successful business improvement, margin improvement and cost reduction programs.
  • Ability to communicate effectively in both spoken and written English.

Education and Experience

  • B.E in Mechanical, Instrumentation, Industrial Engineering, Tolls Chemical in regular course from recognized Institute/University.
  • 6-10 years’ experience as sales Support for Industrial Filtration Products and the systems.
  • Experience in reviewing highly detailed specifications and writing comprehensive and accurate bids.
  • Excellent communication skill in English language and ability to interact with global customers and internal stakeholders.

 

Physical Demands

  • To successfully perform the essential functions of this job.
  • Required daily to stand, sit, walk, talk, hear, and see (specific close vision abilities are required to perform computer work).
  • Required occasionally to stoop, kneel, crouch and crawl.
  • Required regularly to travel (usually by air or road so may be required to sit for extended periods), specifically to support other sites referenced in this description. Travel approximately 10-20%.
  • Required daily to use hands and fingers and arms to reach (to operate a computer and telephone).
  • Required occasionally to lift and/or move objects that are light to moderate.

 

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to work with moderate noise (i.e., business office with computers, phone, and printers, etc.)
  • Ability to work in an open planned office / individual office.
  • Ability to sit at a computer terminal for extended periods.
  • Ability to sit in a car or on a plane for extended periods.

Disclaimer

The above statements are intended to describe the general nature and level of work required to perform this role.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required to perform this role.   Employees will be required to perform reasonable additional duties, that are not detailed on this job description, which fall within their scope of skills and experience. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.