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Aftermarket Advanced Order Team Manager

Req ID:  61971
Location: 

Glasgow, GB, G44 4EX

Date:  Nov 22, 2021

GENERAL SUMMARY

 

Working as part of Aftermarket Advanced Order team the primary role of the Advanced Order Team Manager is to act as the first line management accountable for the safe and efficient operation of the team. This includes but not limited to, people management of the team when allocating daily task, managing performance and development issues, workflow, as well as meticulously always maintaining standards and KPI’s.

 

PRINCIPLE DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS)

 

On an ongoing basis, the Advanced Order Team Manager must assume full responsibility and will be held accountable for the following:

 

  • Maintain a positive / safe working environment.
  • Drive positive KPI results, ensuring you hold true to our values including always doing the right thing.
  • Take a positive approach to coaching, developing and performance managing the team members.
  • Be the primary focal point for all contracts under direct control.
  • Identify and implement improvements within the Advanced Order Planning Role.
  • Ensure all projects, under direct control, are delivered safely and without incident.
  • Overall management and control of all assigned projects and related activities, from contract award to delivery.
  • Drive the team to liaise with supporting functions Commercial, Engineering, Quality, Specification, Procurement, Manufacturing and Shipping to drive milestone adherence, i.e., meet the delivery plan.
  • Arrange and support key customer visits and witness activities for projects under direct control.
  • Create and maintain high level plan for all contracts.
  • Work with functional areas to resolve issues relating to delivery plan adherence. (Escalate where appropriate)
  • Management of project change via the change/variation order process. Capture deviations from the agreed scope of work and recover any additional costs and identify schedule impacts.
  • Management of project resources and the delegation of tasks to appropriate personnel.
  • Highlight bottlenecks / constraints with the Aftermarket Value Stream.
  • Internal and External project status reporting.
  • Support in the bid process where appropriate.

 

Note the above duties and responsibilities are not exhaustive. These are the main areas others may be included as deemed reasonable.

 

People Manager Responsibilities

 

  • Leading and managing all employees in an effective and positive manner, driving positive engagement & motivation across the team. 
  • Creating a trusted relationship with your people. Understand what your people value and where possible support them in achieving this (this includes understanding the various responsibilities and interests your people balance inside and outside of work)
  • Having open and honest coaching conversations to help your people to identify their strengths and development areas
  • Supporting your people’s personal aspirations and objectives in a way that’s aligned to the objectives of the team
  • Where appropriate, helping your people broaden their network or identify more challenging or stretching roles or projects to support their career progression
  • With support and guidance from HR, create and maintain a robust competency matrix for the team along with training and development plans.
  • Ensure training and development plans are actioned.
  • Knowing about the health and wellbeing support available and proactively offering appropriate advice and following up on this; Effectively manage sickness absence, following company policy and seeking guidance from HR when required.
  • Understanding the performance and development planning process; supporting and managing your people through the process.
  • Supporting your people throughout the year, through regular conversations, tracking progress against objectives and managing any performance issues.

 

EDUCATION, SKILLS AND EXPERIENCE

 

  • Strong focus on driving the customer delivery plan.
  • Strong interpersonal skills and knowing when to use them and with whom; this will include managing conflict; setting standards and being assertive enough with Team Members and Peers.
  • The role demands excellent communication skills, both written and oral, across all levels within the company and to external customers.
  • It is important that the role holder has strong knowledge of SAP and Excel as this will be used daily.
  • Possess good numeracy skills and have a high level of attention to detail.
  • Engineering and technical knowledge of the range of Clyde Union Pumps product would be beneficial.
  • Understanding high level planning, scheduling and project management are required.
  • Proven track record in building effective teams and has the assertiveness and drive to ensure that their team meets our goals and that team members are strongly managed.

 

OBJECTIVES & MEASUREMENTS

 

  • Drive OTD to >80%
  • High Level Plan – Milestone achievement Target TBD
  • Minimal escalations due to lack of customer communication with regards to updates on delivery. Target TBD.