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Aftermarket Advanced Order Coordinator

Req ID:  61970
Location: 

Glasgow, GB, G44 4EX

Date:  Nov 22, 2021

GENERAL SUMMARY

 

Working as part of Aftermarket Advanced Order team the primary role of the Advanced Order Co-Ordinator is to plan and progress the various contracts through the functional areas to achieve customer OTD. You will be the point of contact for external customers (Non project Managed) and be expected to proactively communicate the latest delivery forecast. You will be responsible for maintaining your contract in accordance with the High-Level Plan delivery date.

 

PRINCIPLE DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS)

 

On an ongoing basis, the Advanced Order Book Co-Ordinator must assume full responsibility and will be held accountable for the following:

 

  • Be the primary focal point for all contracts under direct control.
  • Ensure all projects, under direct control, are delivered safely and without incident.
  • Control of all assigned projects and related activities, from contract award to delivery.
  • Liaise with supporting functions Commercial, Engineering, Quality, Specification, Procurement, Manufacturing and Shipping to drive milestone adherence, i.e., meet the delivery plan.
  • Arrange and support customer visits and witness activities.
  • Maintain high level plan for all contracts within your control.
  • Work with functional areas to resolve issues relating to delivery plan adherence. (Escalate where appropriate)
  • Provide update on contract progress to Advanced Order Team Manager & Aftermarket Operations Manager.
  • Internal and External project status reporting.

 

Note the above duties and responsibilities are not exhaustive. These are the main areas others may be included as deemed reasonable.

 

EDUCATION, SKILLS AND EXPERIENCE

 

  • Strong focus on driving the customer delivery plan.
  • Strong interpersonal skills to help build relationships across functions and influence.
  • The role demands excellent communication skills, both written and oral, across all levels within the company and to external customers.
  • It is important that the role holder has strong knowledge of SAP & Excel as this will be used daily.
  • Possess good numeracy skills and have a high level of attention to detail.
  • Engineering and technical knowledge of the range of Clyde Union Pumps product would be beneficial.
  • Understanding high level planning, scheduling and project management are desirable.

 

 

 

 

 

OBJECTIVES & MEASUREMENTS

 

  • Support OTD to >80%
  • High Level Plan – Milestone achievement Target TBD
  • Minimal escalations due to lack of customer communication with regards to updates on delivery. Target TBD.