Service Center Manager

Req ID:  63290
Location: 

Baton Rouge, LA, US, 70807

Date:  Mar 27, 2024

<span 72="">For over 140 years our products have helped ensure the safe, reliable operations of key industries. With a passion for precision and partnership, Celeros Flow Technology continues this heritage of high performance and dependability, providing mission critical, sustainable flow control solutions for our customers around the globe.

 

<span 72="">Celeros Flow Technology is looking for individuals with a voice and a vision. We embrace change, diversity and promote new ways of looking at old ideas. We seek talented professionals to join our world-class team of innovators in a global, collaborative & multi-cultural environment, where you will be challenged, supported, and inspired to be extraordinary. 

For over 140 years, our products have helped ensure the safe, reliable operations of key industries. With a passion for precision and partnership, Celeros Flow Technology (“Celeros FT”) continues this heritage of high performance and dependability, providing mission-critical, sustainable flow control solutions for our customers around the globe.

 

We are seeking a Service Center Manager for our Baton Rouge location.

The Service Center Manager holds a pivotal role in ensuring the secure, streamlined, and financially rewarding functioning of the service center. This position entails both adept team leadership and direct customer engagement. The primary mission is to enhance center performance by meticulously evaluating operations and proactively rectifying any operational gaps.

Key Responsibilities:

  • Lead a cohesive team towards operational excellence, fostering a culture of safety and efficiency.
  • Forge direct relationships with customers, guaranteeing an exceptional service experience.
  • Spearhead the ongoing enhancement of center performance by conducting comprehensive operational assessments and strategically addressing gaps.

Core Duties:

  • Uphold safety protocols and regulatory compliance standards, creating a secure environment for both team members and customers.
  • Support on achieving company financial and operational commitments (Revenue, Margin, On time performance, Productivity, lead-time)
  • Monitor and report key performance indicators and financial metrics, taking decisive actions to maintain and augment center profitability.
  • Analyze the service center's operations, pinpointing areas of improvement, and devising effective strategies to bridge gaps.
  • Collaborate with cross-functional teams to implement process enhancements, ensuring seamless and profitable operations.
  • Personally engage with customers, ensuring their needs are met and delivering solutions that exceed expectations.
  • Manage and guide the service center team, nurturing their professional growth and optimizing their contributions.
  • Foster a culture of continuous improvement with open communication and teamwork, promoting a positive and productive work atmosphere.

Knowledge, Skills and Abilities:

  • Problem-solving skills using continuous improvement methodologies such as Lean, Six Sigma, etc.
  • Strong customer-centric mindset with excellent interpersonal and communication skills.
  • Proficiency in analyzing data and deriving actionable insights for process improvement.
  • Demonstrated ability to lead and motivate teams to achieve and surpass targets.
  • Sound knowledge of safety regulations, compliance standards, and best practices.
  • Proficiency with Microsoft Office applications and ERP systems.

Education and Experience:

  • Bachelor's degree in Engineering or business management, or an equivalent combination of education and experience.
  • 15+ years of experience in manufacturing or repair facilities working with pumps, turbines, compressors, or other industrial equipment.
  • 5+ years of experience in management roles, including strong leadership and change management skills.
  • Experience with the repair of rotating equipment and industrial equipment, with a strong understanding of machining, welding, and assembly.
  • Experience with and technical knowledge of API pumps.

Celeros Flow Technology is an equal-opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Applicants must have current authorization to work in the country in which the position is located to be considered.

Celeros Flow Technology is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.


Nearest Major Market: Baton Rouge