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Technical Support Specialist

Req ID:  61968
Location: 

Bangalore, KA, IN, 530068

Date:  Nov 19, 2021

<span 72="">For over 140 years our products have helped ensure the safe, reliable operations of key industries. With a passion for precision and partnership, Celeros Flow Technology continues this heritage of high performance and dependability, providing mission critical, sustainable flow control solutions for our customers around the globe.

 

<span 72="">Celeros Flow Technology is looking for individuals with a voice and a vision. We embrace change, diversity and promote new ways of looking at old ideas. We seek talented professionals to join our world-class team of innovators in a global, collaborative & multi-cultural environment, where you will be challenged, supported, and inspired to be extraordinary. 

Job Summary

The Service Desk Specialist is responsible for managing the lifecycle, troubleshooting and resolution of incidents and requests for all our global business PC based applications and technologies The incumbent will be based at Bangalore and part of our global IT team.

Principle Duties and Responsibilities

  • Manages the lifecycle (ticket generation to closure) of all in-scope incidents and service requests in line with service tickets best practice ways of working.
  • Work within a team environment across the enterprise
  • Resolves incidents and fulfils service requests with high level of customer service.
  • Prepare and maintain KDs for services in scope.
  • Provide support, guidance & training to other IT staff when required.
  • Participate in testing for introduction of new or improved services.
  • Develop knowledge base and expertise around BU application/solution portfolio.
  • Provides local hands on services for networks, servers, printer etc. as required.
  • Other duties as assigned

Knowledge, Skills and Abilities

  • Sound expertise with windows-based desktop, hardware, software, networking and peripherals including, but not limited to, Microsoft o365 products, desktops, laptops, VPN, printers, video conferencing, telecommunications devices / monitoring tool including mobile devices, local area network, etc.
  • Good knowledge of working with a Service Desk tool and IT processes
  • Strong trouble shooting and analytical skills.
  • Broad base of desktop tools and application run time environments (Java, C++, VB, etc).
  • Take-charge individual with lots of energy & initiative. Provide ownership.
  • Adept at understanding and learning multiple technologies.
  • Excellent customer service skills and customer focus.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Must be highly self-motivated, self-directed, exhibit strong initiative and be attentive to detail.
  • Good English verbal and written communication skills with the ability to present ideas in a user-friendly language.
  • Flexibility to travel within defined region to support upgrades, maintenance, projects as required.

Mandatory Education and Experience

  • 3-5 years of experience in a related position in a corporate environment supporting global users
  • BE/B.Tech in CS/IT or BCA/MCA/M.Sc.-IT in regular course from recognized university and institute
  • Experience with Desktop, LAN and telecommunications devices including mobile devices
  • Prior experience supporting executives and/or working in a professional environment Preferred Education / Experience
  • Microsoft, A+,
  • ITIL

Celeros Flow Technology is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.