Associate Analyst - Order to Cash

Req ID:  62445

Bangalore, KA, IN, 530068

Date:  Sep 21, 2022




OTC Associate will be reporting to the Manager Financial Shared Service Centre at Bangalore and will be part of the Finance team supporting our Americas and Europe Business. The Accounting Associate, will be responsible for delivering a mixture of:


  • Credit Management — Associate will be responsible for the implementation of policy and control activity around customer credit management. This will include the credit approval of new customer accounts, review and recommendation of credit limits for existing customers, and the daily review and release of ongoing customer orders and shipments
  • Billing — release and issue customer billings and credit notes
  • Credit Collections — associate will support the timely collection of outstanding accounts in line with the business unit credit terms. The role will involve regular phone and email contact with customers and business units in an effort to maximize cash receipts, logging of disputes and driving dispute resolution.




  • Ensure all new customer accounts requirements are reviewed and actioned per the SLA commitments
  • Review existing customer credit limits in line with policy requirements, and seek approvals as per the Celeros DoA
  • Manage the held order process and liaise with stakeholders to ensure prompt communication around status and actions required
  • Support our customer dispute resolution process
  • Place customer accounts on credit hold in line policy requirements and risk assessment
  • Support the transactional posting in relation to bank receipts to ensure these are made accurately to customer accounts in line with agreed Service Level commitments
  • Contribute to the month end bank reconciliation process
  • First point of contact for all process enquiries via telephone and email
  • Issue of inter co receivable statements to Corporate timetable
  • Resolving and minimizing unapplied cash
  • Undertake ad hoc tasks as required by Team Manager




  • Ability to manage time effectively and successfully deal with daily transactional activity in an accurate and timely manner
  • Ability to work in a team-orientated environment that is fast paced & demanding
  • Must be self-directed with excellent initiative and organizational skills
  • Exhibit a strong ability to handle multiple demands with a sense of urgency, drive and energy
  • Work well under pressure with the ability to deliver accurately and on time
  • Ability to work in a change-focused environment whilst remaining dedicated to service delivery
  • Strong customer-focused mindset coupled with a high standard of ethics and integrity
  • Proficient in all MS products: Word, Excel and PowerPoint
  • Excellent written and verbal communication skills
  • Must be a team player with strong people skills




  • Experience in working for US/UK and France OTC for 2-5 yrs is must in a shared service environment
  • Any Bachelor Degree in regular course from recognized university and institute in India is must. Preference for B. Com/ BBA education.
  • Proven track record of working in a high volume, successful transactional collection and cash applications team
  • Knowledge of basic accounting and double entry
  • Fluency in English language is must and knowledge of any other second European language is added advantage
  • Hands-on work experience in SAP is must in recent 2 yrs