Field Services Engineer

Req ID:  62523
Location: 

Abu Dhabi, Abu Dhabi, AE

Date:  Sep 22, 2022

For over 140 years our products have helped ensure the safe, reliable operations of key industries. With a passion for precision and partnership, Celeros Flow Technology (“Celeros FT”) continues this heritage of high performance and dependability, providing mission critical, sustainable flow control solutions for our customers around the globe.  Celeros Flow Technology is looking for individuals with a voice and a vision. We embrace change, diversity and promote new ways of looking at old ideas. We seek talented professionals to join our world-class team of innovators in a global, collaborative & multi-cultural environment, where you will be challenged, supported, and inspired to be extraordinary.

 

 

Job Summary

 

The Position Holder will report directly to the Site Lead – Abu Dhabi Service Centre and will work on a diverse range of Celeros Flow Technology brands and products as well as third party equipment. The Field Service Engineer will partner with the Field Service and Workshop Teams (as necessary), to provide world class support and solutions to our customers by installing equipment, identifying and correcting equipment faults and by servicing, maintaining and refurbishing equipment at customer sites. The key requirements of this role are to ensure the smooth running of equipment at customer sites and to prepare reports accordingly. The position holder will primarily be required to undertake activities from external locations such as customer sites and will occasionally be required to undertake activities at the workshop in the Abu Dhabi Service Centre, as deemed appropriate.

 

The Field Service Engineer will have a working knowledge and experience of API Pumps, pump commissioning in the field, and pump workshop services.

 

  • Lead the installation of new equipment at site.
  • Coordinate with manufacturing facilities to prearrange documentation, parts and information required to enable efficient commissioning and installation of new equipment.
  • Service equipment & perform equipment maintenance in accordance with customer service agreement.
  • Troubleshoot equipment / system problems and provide technical support and guidance to customers.
  • Perform emergency breakdown service for customers, on 24 hour per day 7 day per week basis.
  • Interact with facilities on warranty related service work when on site, as necessary.
  • Lead the inspection and / or removal of equipment from sites for transfer to the Service Centre as and when required.
  • Lead investigations, either at sites or the Service Centre (as necessary) to quantify possible extent and source of reported operational problems.
  • Disassemble equipment to identify and solve operational problems and to perform maintenance as necessary, install new parts or use agreed refurbishment techniques as necessary and then reassemble equipment.
  • Produced detailed reports including digital photographs.
  • Lead the re-installation of equipment at site.  
  • Perform the necessary condition monitoring and performance monitoring of equipment.
  • Promote the use of Celeros FT original parts and the use of service agreements to customers.  
  • Create a positive work environment / relationship with colleagues and customers.
  • Lead on-site field service teams, including Celeros FT Workshop Technicians and sub-vendors under the supervision of Celeros FT.
  • Carry out inspections and QC activities to ensure all work meet the required standard.
  • Provide assistance in the Service Centre Workshop as required.
  • Proactively participate in operational activities for all Celeros Flow Technology brands and products to develop and expand knowledge and product expertise. 
  • Perform all duties in a safe manner and practice good housekeeping in the work area.
  • Ensure adherence to all Corporate Environmental, Health & Safety guidelines and projects.
  • KPI – METRIC
  • On time delivery / adherence to internal SLAs for strip / inspections etc.
  • Achieve on target results against planned working hours
  • Achieve on target results relating utilization levels
  • 100% on time compliance / Environmental, Health & Safety audits / 5S audits
  • Reduction in non-conformances and customer complaints

 

 

Knowledge, Skills and Abilities

 

 

 

Education and Experience

 

 

 

Physical Demands

 

The physical demands described here are representative of those that must be met by the Employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Required regularly to stand, sit, walk, stoop, kneel, crouch or crawl. Required occasionally to climb or balance.  
  • Required regularly to talk, hear, and see. Specific vision abilities required for this job include close vision, distance vision, colour vision, peripheral vision, depth perception and ability to adjust and focus.
  • Required regularly to use hands to finger, handle or feel, reach with hands and arms.
  • Required regularly to lift and/or move objects weighing up to 30kg’s.
  • Required occasionally to travel, usually by air, road or sea so may be required to sit for an extended period of time.

 

 

Working Conditions

 

The work environment characteristics described here are representative of those an Employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Workshop conditions are in line with Celeros Flow Technology EHS regulations and country legislative safety requirements with regards to safe walkways, shelving and general working areas. 
  • Noise within the workshop is often at a level that requires hearing protection due to machinery, vehicle movement and general day to day activities. PPE / hearing protection must be worn where appropriate. Noise within the office area is moderate. (i.e. business office with computers, phone, and printers, light traffic).
  • Due to the nature of the workshop environment, (doors constantly being opened and closed for deliveries) temperatures can range depending on seasonal conditions. Temperatures within the office are usually more consistent and should be used as necessary to regulate body temperature and to reduce discomfort. 
  • Within the workshop there is moving equipment (overhead cranes) and there is equipment / machinery with moving parts (lade). PPE / hard hats must be worn where appropriate. Remain alert within the workshop, adhere to restricted zones and use machine safeguards where necessary.
  • Hand held power tools are used within the workshop. Follow Company procedures and adhere to time restriction to eliminate / reduce the risks from exposure to hand-arm vibration.
  • Cleanliness is of paramount importance to Celeros Flow Technology however from time to time, dust and general packing materials may accumulate, particularly during grinding activities.  PPE / dust masks and protective eyewear must be worn where appropriate.
  • Working from height, on a raised work area or on a scaffold will be required within the workshop. Follow Company procedures to eliminate / reduce the risks of falls.
  • Hazardous substances are used within the workshop. Follow Company procedures and adhere to warning labels. PPE / gloves, masks and protective eyewear must be worn where appropriate.
  • All PPE is provided for by the company and must be worn at all times where appropriate. The working environment dictates that loose clothing, jewellery and long loose hair are not appropriate within the workshop as these increase the risk of injury. 

 

 

Disclaimer

 

The above statements are intended to describe the general nature and level of work required to perform this role.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required to perform this role.   Employees will be required to perform reasonable additional duties, that are not detailed on this job description, which fall within their scope of skills and experience. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

 

 

Celeros Flow Technology Values

 

INTEGRITY:  We work safely and respect our employees, business partners & environment. We always lead by example.

SPEED:  In our mission to bring mission-critical flow control equipment to the world, energy in our actions & urgency.

ACCOUNTABILITY:  We stand behind our actions and deliver on our promises.

PARTNERSHIP:  We collaborate across our teams & our customers to win together. We rely on each other to deliver the best outcome & celebrate successes.

EXCELLENCE:  We are passionate about being the best at engineering, manufacturing & maintaining mission-critical equipment.  We seek quality & community improvement in every interaction.

 

 

Quality

 

Quality encompasses all aspects of Celeros Flow Technology business, and every Employee shares the responsibility to prevent the occurrence of any nonconformity relating to product, process and the quality system.  All Employees have an obligation to identify and record any such nonconformity, and through designed channels, initiate and recommend solutions.