Engineering Solutions Specialist

For over 140 years our products have helped ensure the safe, reliable operations of key industries.  With a passion for precision and partnership, Celeros Flow Technology continues this heritage of high performance and dependability, providing mission critical, sustainable flow control solutions for our customers around the globe.

Celeros Flow Technology is looking for individuals with a voice and a vision.  We embrace change, diversity and promote new ways of looking at old ideas.  We seek talented professionals to join our world-class team of innovators in a global, collaborative & multi-cultural environment, where you will be challenged, supported, and inspired to be extraordinary.

GENERAL SUMMARY

The primary role for the Engineering Solutions Specialist is to support the regional sales pipelines for Engineering Solutions. This is through defining technical scopes of work for Engineering Solutions opportunities, enabling technical & commercial proposals and supporting order conversion. The role is a mix of office, workshop and site-based work. While at site, carrying out pump investigations, performance testing and diagnostic work and sometimes presenting the technical solutions found to the end user. Site attendance includes energy audits, site surveys, pump health checks, trouble shooting, warranty support, customer meetings and presentations. Training end users in all aspects of owning and operating a pump is also a facet of the customer facing side of this role.

The other responsibilities taken up by this position include the day-to-day engineering support as requested supporting Middle East . This ensures alignment to all the facilities engineering quality assurance standards on all equipment be it our own or third-party equipment.

Address all Technical Support issues raised by end users, particularly key account end users, that must be addressed and resolved in a timely manner. Customer support is critical and that support manifests in the form of technical support, hence it’s a critical role in retaining customer loyalty and therefore business continuity.

PRINCIPAL DUTIES & RESPONSIBILITIES

Technical Aspects

• Define technical scope for upgrades, re-rates, retrofits and re-engineering opportunities.
• Conduct on-site pump diagnostic testing including post site test reports. Carry out and train Field Service Engineers (FSEs) in carrying out Pump Health Checks, Site Surveys and RCA reports.
• Carry out energy audits at site on high energy pumps and conclude with a technical report outlining the ROI (Return on Investment) and payback period of adapting re-rate solutions. All reports mentioning and therefore aligning to Life Cycle Cost reductions. Attain ISO 5001 Pump & Pump Systems Assessment certification.
• Perform vibration analysis, troubleshooting and have or work towards attaining ISO 18436- vibration analyst certification to attain at very minimum Category II certification.
• Carry out structured Root Cause Analysis and project manage these with the associated facilities to a conclusion and present to customers.
• Support development of technical methodologies and standard approaches for both Engineering Solutions and the in-country workshops. 

Commercial Aspects

• Support conversion of Engineering Solutions opportunities into quotations and orders.
• Streamline current Engineering Solutions systems and procedures to accelerate enquiry to order timeline.
• Work closely with Sales, Techno-Commercial Leads and Tendering Engineers to enable proposal generation.
• Develop Life Cycle Cost (LCC) based business cases from the opportunities arising from the sales pipeline, the opportunities raised from site engagement and the customer relationships that develop from site engagement.
• Support facility warranty disputes with end users by clarifying or resolving any technical issues arising from site.

KPIs / Deliverable Metrics

• Pipeline conversion
• Opportunity generation
• Revenue growth
• Customer relationship development and growth
• World class technical support

KNOWLEDGE, SKILLS, AND ABILITIES

• Deep pump design and engineering knowledge
• Practical (on site execution) and theoretical diagnostics capability.
• Strong communication skills, both technical and commercial in front of customers and in team environment.
• Commercial awareness and ability to develop business cases.
• Ability to work independently in a field-based environment and manage multiple priorities.
• Self-motivated and capable of working with minimal supervision across multiple international locations.
• Strong reporting and documentation skills.

EDUCATION AND EXPERIENCE

• Mechanical Engineering degree or equivalent with relevant industry experience.- Essential
• Experience in the oil & gas / power & energy / industrial market – 10 years and more – Essential
• Prior experience in pump diagnostics, site surveys and performance testing – Advantage
• Strong knowledge of API610 Pumps, SWRS and Microsoft packages. – Advantage 

SUCCESS MEASURES

The successful candidate will ensure:

• All NOIs are issued within contractual timescales.
• Inspection activities are effectively coordinated and executed.
• Stakeholders are informed, aligned, and prepared for inspection events.
• Quality documentation is complete and available when required.
• Inspection-related project delays are minimised.
• Accurate reporting is provided to Project Managers and business stakeholders.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Required daily to stand, sit, walk, talk, hear, and see (specific close vision abilities are required to perform computer work)
• Required occasionally to stoop, kneel, crouch and crawl
• Required daily to use hands and fingers and arms to reach (to operate a computer and telephone)
• Required occasionally to lift and/or move objects that are light to moderate
• Required occasionally to travel (usually by air or road so may be required to sit for extended periods)

WORKING CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work with moderate noise (i.e. business office with computers, phone, and printers, etc.)
• Ability to work in an open planned office / individual office
• Ability to sit at a computer terminal for extended periods
• Ability to sit in a car or on a plane for extended periods

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

CELEROS FLOW TECHNOLOGY VALUES

All Celeros divisions are committed to the effective use of the Celeros Values.  It is important that all employees understand and utilize these values when performing the duties of his/her position.

INTEGRITY:  We work safely and respect our employees, business partners & environment. We always lead by example.

SPEED:  In our mission to bring mission-critical flow control equipment to the world, energy in our actions & urgency.

ACCOUNTABILITY:  We stand behind our actions and deliver on our promises.

PARTNERSHIP:  We collaborate across our teams & our customers to win together. We rely on each other to deliver the best outcome & celebrate successes.

EXCELLENCE:  We are passionate about being the best at engineering, manufacturing & maintaining mission-critical equipment.  We seek quality & community improvement in every interaction.

QUALITY

Quality encompasses all aspects of Celeros’ business, and every employee shares the responsibility to prevent the occurrence of any nonconformity relating to product, process and the quality system.  All employees have an obligation to identify and record any such nonconformity, and through designed channels, initiate and recommend solutions.

CELEROS Flow Technology is an equal opportunity employer.